Help & frequently asked questions
Here you’ll find answers to the most important questions about SocialCommander. Need further support? Write to us at [email protected].
What is SocialCommander?
SocialCommander is a platform that lets you plan, create and publish social media posts and blog articles from one place – for Facebook, Instagram, LinkedIn, YouTube, TikTok, the Google Business Profile and your WordPress blog. A strategy assistant builds your posting plan, series keep recurring formats on track, analytics show what works, and an inbox collects the comments on your LinkedIn company pages. On request, we manage your channels entirely for you (managed service).
Which platforms are supported?
- Facebook (Pages)
- Instagram (business accounts)
- LinkedIn (profiles & company pages)
- YouTube
- TikTok
- Google Business Profile
- WordPress (blog on your website)
How do I connect an account?
Open „Accounts“ and click „Connect“. You are redirected to the official login of the respective platform and confirm the permissions there. We only store the access tokens you authorize – we never see your platform password.
How do I schedule a post?
Under „Create post“ you write your text (or have it generated by AI), add images or videos, choose the target channels and the publishing time. The post is then published automatically at the scheduled time.
What does „optimal time“ mean?
SocialCommander suggests time windows in which your audience is particularly active. Public holidays are taken into account automatically.
Which AI features are available?
The AI writes captions and hashtags for every platform from a topic or a subtitle file, creates images, turns 2–6 photos into a vertical reel, writes short-video scripts for filming yourself, and produces complete blog articles for your WordPress website. The strategy assistant turns five questions into content pillars, series and post ideas. AI content can be labelled automatically, and an optional approval step keeps a human in the loop for the EU AI Act.
Where is my data stored?
The Service runs on servers in Germany. SocialCommander is GDPR-compliant. Details can be found in our Privacy Policy.
How do I disconnect an account or delete my data?
Under „Accounts“ you can disconnect any connection at any time – the associated access tokens are then deleted. You can delete your entire user account including data in the settings or by email to [email protected].
What does SocialCommander cost?
There are self-service plans from €29/month, the first 14 days free and without a credit card, as well as managed packages from €399/month, where our team takes care of everything. All details are on the pricing overview.
Still have questions?
We’re happy to help: [email protected] · Phone +49 (0) 5741 60 89 12 0